Terms of Service

1. Introduction and Scope of Application

These Terms and Conditions govern the use of this website and set out the contractual relationship between the store and customers purchasing furniture products through the website.

By accessing the website or placing an order, users confirm that they have read, understood, and agreed to these Terms and Conditions in full.

These Terms and Conditions are governed by the laws applicable in Australia, including Australian Consumer Law.

2. User Accounts and Responsibilities

Certain features of the website, including order history and saved delivery details, may require users to create a personal account.

Users agree to provide accurate and up-to-date information and to update their details if any changes occur.

Login credentials must be kept confidential. All activity conducted through a user account is considered to have been carried out by the account holder unless proven otherwise.

The store reserves the right to suspend or terminate accounts in cases of misuse, fraudulent activity, or breaches of these Terms and Conditions.

To the extent permitted by law, the store is not responsible for losses arising from improper use of the website or the submission of incorrect information.

3. Products, Availability, and Pricing

Product descriptions and images displayed on the website are provided with care. Minor variations in colour, texture, or dimensions may occur due to manufacturing processes or display differences and do not constitute defects.

All prices are shown in the applicable currency and include applicable taxes unless otherwise stated.

If a product becomes unavailable after an order is placed, customers will be notified as soon as possible and offered an alternative where available or a full refund.

Prices and availability may be updated at any time without affecting confirmed orders.

4. Orders and Payments

Orders are placed through the online purchasing system available on the website. Submitting an order constitutes an offer to purchase.

A binding contract is formed only once order confirmation has been issued by email.

Accepted payment methods include:

• American Express

• Discover

• JCB

• Mastercard

• Visa

All transactions are processed through secure and encrypted payment systems. If payment cannot be successfully completed or contains incorrect information, the order may be cancelled automatically.

5. Shipping, Delivery, and Processing

After payment is successfully completed, orders are generally processed within 1–7 business days.

Order Processing Cut-off Time

• Orders placed before 5:00 pm will be processed on the same business day.
  

• Orders placed after 5:00 pm will be processed starting from the next business day.

If an order is placed on a public holiday, processing will begin on the following business day.

• Once dispatched, the estimated delivery timeframe is 7–14 business days, depending on destination and courier conditions.

Customers may contact support for delivery-related enquiries.

• Once an order has been dispatched, customers will receive an email with shipment tracking details.

• Delivery progress can be monitored at any time using the tracking information provided.

For more details, please refer to our Shipping Policy.

6. Order Cancellation

Customers may request an order cancellation within 24 hours of order confirmation, provided the order has not entered processing, preparation, or been handed over to the courier.

• If an order is already being prepared for dispatch, has been shipped, or more than 24 hours have passed since confirmation, cancellation will no longer be available. In such cases, customers may follow the return and refund process after receiving the goods.

• We reserve the right to decline cancellation requests if an order has reached an advanced stage of preparation or has already been transferred to the delivery service

To request an order cancellation, customers must submit a written request to our customer support team via email or contact us by phone.

The request must include:

• Order number

• Proof of payment or transaction reference

Once the request is received, our team will confirm receipt and advise as soon as possible on the processing status and whether the cancellation can be completed.

For more details, please refer to our Order Cancellation Policy.

7. Returns and Refunds

• The store accepts returns only. Direct exchanges are not offered. This is due to product availability, variations, and sizing being managed across different logistics facilities, which makes it impractical to guarantee immediate exchanges.

• Customers may return the received items and, if required, place a new order separately through the website.

Customers may request a return within 28 days of receiving their order.

Returned items must meet all of the following conditions:

• Items must be unused and in original condition

• All accessories must be included

• Original packaging and any accompanying materials must be intact

Returns will not be accepted for items that are used, damaged, altered, or missing original packaging.

For more details, please refer to our Return, Exchange, or Refund Policy.

8. Personal Information and Privacy

Personal information is used solely for order fulfilment, customer support, technical administration, and compliance with legal obligations.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of Australia.

In the event of a dispute, both parties agree to first attempt an amicable resolution. If no agreement is reached, the matter will be resolved through the appropriate legal channels under Australian law.

10. Contact Information

For questions regarding these Terms and Conditions, orders, or website usage, please contact us using the details below. 

Email: help@comfyix.com
Phone: +65 (844) 51097
Address: APT BLK 338 CLEMENTI AVENUE 2 #04-40, SINGAPORE 120338, SINGAPORE
Business Hours: Monday to Friday, 8:00 am – 5:00 pm
Delivery Area: Australia