Warranty Policy

1. Introduction and Scope

This Warranty Policy outlines the warranty coverage applicable to products purchased through this website. It applies to all customers who purchase products for delivery within Australia.

This policy is provided in addition to rights and remedies available under Australian Consumer Law. These rights cannot be excluded, restricted, or limited.

2. Warranty Coverage

The store provides a limited warranty covering manufacturing defects and faults in materials or workmanship arising under normal domestic use.

Unless otherwise stated on the relevant product page, the standard warranty period is 12 months from the date of delivery.

This warranty applies only to the original purchaser and to products used in residential settings.

3. What Is Covered

Subject to assessment, the warranty may cover the following:

• Structural defects resulting from manufacturing faults

• Material defects that affect normal product use

• Faults occurring under normal and intended usage conditions

Where a defect is confirmed, an appropriate remedy will be determined in accordance with Australian Consumer Law.

4. What Is Not Covered

This warranty does not cover:

• Normal wear and tear

• Damage caused by misuse, neglect, improper assembly, or improper maintenance

• Damage resulting from accidents, impact, or unauthorised modifications

• Issues arising from commercial or non-residential use

• Variations in colour, texture, or natural materials that do not affect functionality

Products that have been altered or repaired by unauthorised third parties are not covered under this warranty.

5. Warranty Claims Process

To submit a warranty claim, customers must contact us and provide:

• Order number or valid proof of purchase

• A description of the issue

• Clear photos or videos showing the defect

The support team will review the claim and may request additional information to assess the issue.

6. Remedies

If a warranty claim is approved, remedies may include:

• Repair of the product

• Replacement of the product or defective components

• Refund, where repair or replacement is not reasonably feasible

The remedy provided will be determined in accordance with Australian Consumer Law.

7. Limitation and Consumer Rights

This Warranty Policy does not exclude, restrict, or modify any rights or remedies available under Australian Consumer Law.

Customers are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage.

8. Changes to This Warranty Policy

The store reserves the right to update or amend this Warranty Policy at any time. Any changes will take effect once published on the website.

9. Contact Information

For warranty-related enquiries or to submit a warranty claim, please contact us using the details below. 

Email: help@comfyix.com
Phone: +65 (844) 51097
Address: APT BLK 338 CLEMENTI AVENUE 2 #04-40, SINGAPORE 120338, SINGAPORE
Business Hours: Monday to Friday, 8:00 am – 5:00 pm
Service Area: Australia