Australian Consumer Law

1. Overview

Australian Consumer Law provides consumers with automatic rights when purchasing goods and services in Australia. 

This information is provided to help customers understand their rights when purchasing products through this website.

2. Consumer Guarantees

Under Australian Consumer Law, consumers are entitled to certain guarantees when purchasing goods. Products must:

• Be of acceptable quality

• Be fit for their intended purpose

• Match descriptions, images, and any samples provided

• Be free from undisclosed defects

• Be supplied with clear title

These guarantees apply in addition to any warranty or return policy offered by the store.

3. Major and Minor Failures

If a product has a major failure, consumers are entitled to choose a replacement or a refund. A major failure may include situations where:

• The product is unsafe

• The product is significantly different from its description or sample

• The product is unfit for its normal purpose and cannot be easily fixed

• A reasonable consumer would not have purchased the product if aware of the issue

If a product has a minor failure, the store may choose to repair the product within a reasonable timeframe. If the issue cannot be resolved, a replacement or refund may be provided.

4. Remedies and Compensation

Depending on the nature of the issue, remedies available under Australian Consumer Law may include:

• Repair of the product

• Replacement of the product

• Refund of the purchase price

• Compensation for reasonably foreseeable loss or damage

All remedies are provided in accordance with Australian Consumer Law.

5. Exclusions and Misuse

Australian Consumer Law does not apply to damage caused by misuse, accidents, unauthorised modifications, or failure to follow care and usage instructions.

Normal wear and tear or changes that do not affect product functionality are not considered faults under Australian Consumer Law.

6. Further Information

For more information about Australian Consumer Law, consumers may visit the Australian Competition and Consumer Commission website or seek independent legal advice.

7. Contact Information

If you have questions regarding your rights under Australian Consumer Law or require assistance with a product issue, please contact us using the details below. 

Email: help@comfyix.com
Phone: +65 (844) 51097
Address: APT BLK 338 CLEMENTI AVENUE 2 #04-40, SINGAPORE 120338, SINGAPORE
Business Hours: Monday to Friday, 8:00 am – 5:00 pm
Service Area: Australia