Shipping Policy

1. Scope of Application

This Shipping Policy sets out the conditions, processing timeframes, and delivery arrangements for orders placed through our website. All deliveries are managed in accordance with applicable Australian regulations and based on the order details confirmed at checkout.

2. Delivery Area

Delivery services are available exclusively within Australia.

Orders are prepared and dispatched with the support of logistics partners to ensure reliable delivery across Australian regions.

3. Shipping Costs

All products purchased through our website include free shipping within Australia.

There is no minimum order requirement. Any updates to delivery arrangements will be clearly displayed before order confirmation.

4. Order Processing and Delivery Timeframes

After payment is successfully completed, orders are generally processed within 1–7 business days.

Order Processing Cut-off Time

• Orders placed before 5:00 pm will be processed on the same business day.
  

• Orders placed after 5:00 pm will be processed starting from the next business day.

If an order is placed on a public holiday, processing will begin on the following business day.

• Once dispatched, the estimated delivery timeframe is 7–14 business days, depending on destination and courier conditions.

Customers may contact support for delivery-related enquiries.

5. Taxes and Applicable Charges

All prices displayed on our website include applicable taxes in accordance with Australian regulations.

No additional charges are expected at delivery unless otherwise stated at checkout.

6. Shipment Tracking

• Once an order has been dispatched, customers will receive an email with shipment tracking details.

• Delivery progress can be monitored at any time using the tracking information provided.

7. Contact Information

For enquiries related to shipping or customer support, please contact us using the details below. 

Email: help@comfyix.com
Phone: +65 (844) 51097
Address: APT BLK 338 CLEMENTI AVENUE 2 #04-40, SINGAPORE 120338, SINGAPORE
Business Hours: Monday to Friday, 8:00 am – 5:00 pm
Delivery Area: Australia