Return, Exchange, or Refund Policy

1. Scope of Application

This policy sets out the conditions, requirements, and procedures for returning products purchased through our website, in accordance with applicable consumer protection regulations in Australia.

2. Return Conditions

• The store accepts returns only. Direct exchanges are not offered. This is due to product availability, variations, and sizing being managed across different logistics facilities, which makes it impractical to guarantee immediate exchanges.

• Customers may return the received items and, if required, place a new order separately through the website.

3. Return Timeframes and Requirements

Customers may request a return within 28 days of receiving their order.

Returned items must meet all of the following conditions:

• Items must be unused and in original condition

• All accessories must be included

• Original packaging and any accompanying materials must be intact

Returns will not be accepted for items that are used, damaged, altered, or missing original packaging.

4. Refund Conditions

Orders that have not yet entered processing may be cancelled within 24 hours of order confirmation, provided the order has not been shipped. In such cases, a full refund will be issued.

If more than 24 hours have passed or the order has already been dispatched, refunds will only be processed through the standard return procedure.

Refunds are issued only after returned items have been received and inspected.

5. Return and Refund Procedure

To initiate a return, customers must submit an email request including:

• Order number

• Reason for return

• Photos of the item (required for defective or damaged products)

Once the request is received, customer support will provide further instructions.

A return shipping label is included inside the parcel at the time of delivery and must be used for the return. A digital copy of the label can also be provided upon request.

After returned items are received and verified, refunds are processed within 1–7 business days using the original payment method.

6. Return Shipping Costs

If the return is due to personal reasons such as change of mind, sizing concerns, or unmet expectations, return shipping costs are the responsibility of the customer.

If the return is due to defective items or damage caused during transport, all return shipping costs will be covered by the store.

7. Refund Method

Refunds are issued using the same payment method used for the original purchase.

The time required for funds to appear in the customer’s account depends on the processing timelines of the relevant bank or payment provider.

8. Contact Information

For return or refund requests, or further assistance, please contact us using the details below. 

Email: help@comfyix.com
Phone: +65 (844) 51097
Address: APT BLK 338 CLEMENTI AVENUE 2 #04-40, SINGAPORE 120338, SINGAPORE
Business Hours: Monday to Friday, 8:00 am – 5:00 pm
Delivery Area: Australia