Order Cancellation Policy

1. Cancellation Conditions

Customers may request an order cancellation within 24 hours of order confirmation, provided the order has not entered processing, preparation, or been handed over to the courier.

• If an order is already being prepared for dispatch, has been shipped, or more than 24 hours have passed since confirmation, cancellation will no longer be available. In such cases, customers may follow the return and refund process after receiving the goods.

• We reserve the right to decline cancellation requests if an order has reached an advanced stage of preparation or has already been transferred to the delivery service

2. Cancellation Procedure

To request an order cancellation, customers must submit a written request to our customer support team via email or contact us by phone.

The request must include:

• Order number

• Proof of payment or transaction reference

Once the request is received, our team will confirm receipt and advise as soon as possible on the processing status and whether the cancellation can be completed.

3. Refund Method and Processing Time

If a cancellation request is approved, refunds are generally processed within 1–7 business days.

Refunds are issued using the same payment method selected at checkout. The time required for the refunded amount to appear in the customer’s account may vary depending on the processing timelines of the relevant bank or payment provider.

4. Contact Information

For enquiries or assistance regarding order cancellations, returns, or refunds, please contact us using the details below. 

Email: help@comfyix.com
Phone: +65 (844) 51097
Address: APT BLK 338 CLEMENTI AVENUE 2 #04-40, SINGAPORE 120338, SINGAPORE
Business Hours: Monday to Friday, 8:00 am – 5:00 pm
Delivery Area: Australia